Refund and Returns Policy

At Taleboom, we understand the importance of flexibility and security for our customers when purchasing virtual goods. While the nature of virtual goods typically means they are non-refundable once delivered, we are committed to providing clear and fair policies to address any exceptions that may arise.

• Eligibility for Returns: Given the digital nature of our products, we generally do not offer refunds or returns for virtual goods. However, we recognize that there may be circumstances that require exceptions. If you believe you have a valid reason for a refund due to technical issues or our mistake, please contact us within 14 days of purchase.
• Conditions for Returns: To be considered for a return, the virtual goods must be unused or unactivated. Additionally, you must provide proof of purchase, such as a receipt or transaction ID.
• Initiating a Return: If you believe you have a valid reason for a return, please contact our customer service at [email protected]. If your request is deemed eligible, we will provide further instructions on how to proceed. Please note that we will not accept returns without prior authorization.

Shipping and Delivery:

Since virtual goods are delivered digitally, there is no physical shipping involved. However, if a return is necessary due to technical issues requiring us to resend or replace digital products, we will act promptly after verifying the issue.

Damages and Issues: If you encounter any problems at the time of delivery, such as defective download links or errors with the product itself, please contact us immediately. We will resolve the issue as quickly as possible.

Non-Returnable Items: Certain virtual goods, such as customized digital products or services, are not eligible for return or refund due to their unique and personalized nature.

Promotions and Sales:

Virtual goods purchased during sales or promotional events are not eligible for refunds.

Exchanges: As an alternative to returns, if you are dissatisfied with your purchase, we encourage you to contact our customer service team to discuss possible solutions or alternatives that may better meet your needs.

Refunds:

If a return is approved, we will notify you after receiving and inspecting the return. If approved, the refund will be issued within 2-3 business days using your original payment method. Please note that it may take additional time for your financial institution to process the refund.

Contact Us:

If you have any questions or concerns about our virtual goods return and refund policy, please feel free to contact us at [email protected].